Shipping Policy

Thank you for shopping with AURELLA Collective.

We aim to process every order carefully and efficiently while providing a reliable delivery experience across South Africa.

Processing Time

• Ready-to-ship items: 1–2 business days.
• Pre-order items: 7–14 business days.

Pre-order processing times begin once the order has been successfully placed and paid for.

Delivery

Delivery is available within South Africa.

AURELLA Collective will select the most suitable delivery service for your order based on your delivery location and the circumstances of the order.

Delivery services may include local courier services, PAXI, PostNet, Uber, or other suitable delivery partners. The specific delivery service is determined by AURELLA Collective and is not selected by the customer at checkout.

Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or other circumstances outside of AURELLA Collective's control.

Shipping Costs

Shipping fees are calculated based on the customer's delivery location and the applicable delivery arrangements for the order.

The applicable delivery charge will be shown at checkout before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive tracking details by email or SMS where applicable.

Incorrect Address

Customers are responsible for providing the correct delivery address when placing an order.

AURELLA Collective cannot be held responsible for delays, failed deliveries, additional delivery charges, or returned parcels resulting from incorrect or incomplete information provided at checkout.