Refund & Returns

At AURELLA Collective, we are committed to providing high-quality products and exceptional customer service. Please read our refund policy carefully before making a purchase.

Returns

We accept returns within 3 days of receiving your order, provided that:

• The item is unworn, unused, and in its original condition.
• All original tags and packaging are still attached.
• Proof of purchase is provided.

For hygiene reasons, certain items such as bodysuits, swimwear, earrings, or other intimate apparel cannot be returned unless they are faulty.

Non-Refundable Items

The following items are not eligible for refunds:

• Sale or clearance items.
• Gift cards.
• Items damaged due to misuse or normal wear and tear.
• Pre-order items unless they are faulty or incorrect.

Faulty or Incorrect Items

If you receive an incorrect or defective item, please contact us within 48 hours of delivery with clear photographs. Once approved, we will arrange a replacement or refund where applicable.

Refund Process

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.

Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.