AURELLA COLLECTIVE

Frequently Asked Questions

Answers to some of the most common questions about shopping with AURELLA.

How can I place an order?+

Browse the shop, select your preferred product options, add the item to your shopping bag and proceed to checkout.

How can I track my order?+

Use the Track Order page with your order number and the email address used when placing the order.

How much is delivery?+

Delivery costs are calculated during checkout. Orders that meet AURELLA's free-delivery threshold qualify for free delivery.

Can I change or cancel my order?+

Please contact AURELLA as soon as possible if you need to make a change. Changes may not be possible once an order has been processed.

What payment methods are available?+

Payment options will be confirmed when AURELLA's payment provider is activated.

How do I contact AURELLA?+

Visit our Contact page to get in touch with AURELLA.